Onsite IT Support
Professional onsite IT support delivered by experienced infrastructure and cybersecurity engineers. Ideal for issues requiring physical presence, advanced troubleshooting, hardware intervention, network diagnostics, server support, firewall management, and enterprise IT infrastructure assistance. Each onsite session covers one primary issue and includes up to two hours of engineer time.
A Premium Enterprise Onsite Engagement
Onsite IT Support is Yemaar's premium enterprise offering — for issues that need a physical presence, deeper diagnostics, or the judgment of an experienced infrastructure and cybersecurity engineer standing in front of the problem. It sits above Remote IT Support for work that can't be resolved from a distance.
Suitable For
- Issues that cannot be resolved remotely
- Critical business system failures
- Network and infrastructure troubleshooting
- Server and data center support
- Firewall and security troubleshooting
- Wireless and connectivity issues
- Hardware installation and replacement
- Executive and VIP support requirements
Service Limits
- Maximum 2-hour onsite support session
- Covers one primary issue/request per session
- Additional issues may require a separate session or quotation
- Complex projects, deployments, migrations, audits or major infrastructure work are quoted separately
- Travel outside the standard service area may incur additional charges
- Emergency, weekend, holiday or after-hours support may incur additional charges
Onsite IT Support
An engineer on site, in person — for the issues a remote session can't reach.
- Up to 2 Hours Onsite Support
- One Primary Issue Per Session
- Certified Enterprise IT Engineer
- Windows, macOS & Linux Support
- Microsoft 365 & Email Support
- Firewall, Switch & Wi-Fi Troubleshooting
- Server & Virtualization Support
- Printer & Peripheral Support
- Virus, Malware & Security Assistance
- Enterprise Infrastructure Support
Enterprise Infrastructure Expertise, In Person
End User Support
- Windows 10 & Windows 11 troubleshooting
- macOS troubleshooting and support
- Linux workstation troubleshooting
- User profile and login issues
- Software installation and configuration
- Performance troubleshooting
- Hardware diagnostics
- Blue screen and startup issues
Email & Productivity
- Microsoft 365 administration and support
- Outlook troubleshooting
- Teams, OneDrive and SharePoint support
- Mailbox configuration and migration assistance
- Email synchronization issues
Printer & Peripheral Support
- Printer installation and troubleshooting
- Scanner setup and troubleshooting
- Network printer issues
- Label printers and specialized devices
- Docking stations, webcams and peripherals
Security & Cybersecurity
- Virus and malware remediation
- Security incident response assistance
- Endpoint security troubleshooting
- MFA deployment and troubleshooting
- Email security and phishing investigations
- Security hardening recommendations
Network & Infrastructure
- FortiGate firewall troubleshooting
- Firewall policy review and optimization
- Cisco switch troubleshooting
- VLAN and network connectivity issues
- Wireless Access Point troubleshooting
- Wi-Fi coverage and performance issues
- VPN troubleshooting
- SD-WAN troubleshooting
- Internet and WAN connectivity issues
Server & Data Center Support
- Windows Server administration
- Linux Server administration
- Active Directory troubleshooting
- DNS and DHCP troubleshooting
- VMware and Hyper-V support
- Backup and recovery troubleshooting
- NAS and storage troubleshooting
- File server access issues
Related Services
Remote IT Support
For issues that can be resolved without a site visit — priced from AED 1,000/session.
Learn more →Need an engineer on site?
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